Blynk.
ÍslenskaEnglish

Supportdesk

A system we built: an AI chat bubble that answers from the company's own website, and one inbox for every site it runs on.

supportdesk.blynk.is
Screenshot of the Supportdesk website
The Supportdesk website on a phone
Client
Supportdesk
Our role
UX/UI Design, System integrations, Back end
Year
2026

Tech stack

  • Next.js 16
  • Better Auth
  • Drizzle
  • Neon Postgres
  • Claude
  • Web Push

  1. The challenge

    Website visitors ask the same questions again and again, often outside opening hours. We wanted the answer to come straight away, and every site's questions to land in one place.

  2. The solution

    The AI reads the website and answers from it, in Icelandic or English. When the answer is missing or a visitor asks for a person, the conversation moves to the inbox and a notification reaches the phone.

  3. The outcome

    AI answers, in Icelandic and English
    24/7AI answers, in Icelandic and English
    until the answer appears
    1 til 6 sek.until the answer appears
    notice when a visitor wants a person
    Í símanotice when a visitor wants a person